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Only those co-browse and screen sharing providers that have published a solution on AppSource will appear in the lists.

You can select only one co-browse provider and or one screen sharing provider for each chat widget.

You must install a third-party provider from AppSource to use the screen sharing or co-browse feature.

Screen sharing: Set the toggle to On and select a provider.Ĭo-browse: Set the toggle to On and select a provider if you want the agents to see and interact with a customer's web browse. Voice and video calls: Set the toggle to On and select the calling option.

On the User features page, configure the following options: More information: Set up visitor location detection.

Customer location detection: Select a location provider.

More information: Show customers their average wait time in a queue Show average wait time: Select if you want to show to customers the average wait time in the queue when they're waiting to interact with an agent.

More information: Show customers their queue position Show position in queue: Select if you want to show customers their position in the queue when they're waiting to interact with an agent. On the Behaviors page, configure the following options: Only show widget on the provided domains: Enter the link of the portal.More information: Configure operating hours. Operation hours name: Select an operating hour setting.Only show widget during operation hours.Set the toggle to Yes to enable the following options: Agent display name: Select a value from the list.Logo URL: Select the default value or enter the link to the logo that you want to be displayed.Theme color: Choose a color from the list.Subtitle: Additional title, such as "We're online".Title: Display name for the chat widget.On the Chat Widget page, enter the following details: On the Channel details page, enter a name and select a language in the Name and Language fields, respectively. On the workstream page, select Set up chat if a chat channel hasn't been created, or select Add chat channel to add a chat widget. In the All workstreams view, select the workstream for which you want to configure the chat widget. In the site map, select Channels in Customer support.